According to Regulation (EU) 2016/679 (GDPR)
1. DATA CONTROLLER
Flowcube Tourism S.r.l.
- Registered office: Corso Piave, 96 – 73020 Cutrofiano (LE), Italy
- VAT number: IT 05297930751
- Tax code: IT 05297930751
- Email: info@flowcubetourism.com
- Phone: +41 (0)79 385 13 13
2. PURPOSE AND LEGAL BASIS OF PROCESSING
Personal data collected through the website are processed for the following purposes:
2.1 Processing contact requests (Art. 6, para. 1, letter b GDPR)
- Responding to information requests sent via the contact form
- Preliminary and pre-contractual communications
- Providing information about the services offered
2.2 Newsletter and promotional communications (Art. 6, para. 1, letter a GDPR)
- Sending newsletters with updates on projects
- Commercial communications about tourist services
- Information on news and offers
2.3 Technical operation of the website (Art. 6, para. 1, letter f GDPR)
- Ensuring the proper functioning of the website
- IT security and fraud prevention
- Optimizing user experience
3. TYPES OF DATA PROCESSED
3.1 Data collected through the contact form
- First and last name
- Email address
- Telephone number
- Specific message/request
3.2 Data collected through newsletter subscription
- Email address
- First and last name
3.3 Browsing data and cookies
- IP address
- Type of browser and device used
- Pages visited and time spent
- Date and time of access
- Technical and profiling cookies
4. METHODS OF COLLECTION
Data are collected exclusively through:
- Contact form in the “Contact” section of the website
- Newsletter subscription form on the villa pages
- Cookies and tracking technologies during site navigation
- Direct communications via email or phone following initial contact
5. METHODS OF PROCESSING
Data are processed using IT and telematic tools, with organizational and logical methods related to the indicated purposes. Technical and organizational security measures are adopted to protect data from unauthorized access, loss, destruction, or alteration.
6. DISCLOSURE OF DATA
6.1 Data recipients
Data may be disclosed to:
- Technical service providers (website hosting, maintenance)
- Email marketing services for sending newsletters
- Consultants and professionals (accountants, lawyers) for compliance
- Competent authorities when required by law
6.2 Transfer of data outside the EU
Any transfers to third countries will only occur towards countries with an adequacy decision from the European Commission or with suitable contractual guarantees.
7. DATA RETENTION
7.1 Contact data
Retained for 2 years from collection or until a deletion request.
7.2 Newsletter data
Retained until unsubscribe or objection to processing.
7.3 Navigation and log data
Server logs are retained for 12 months for IT security reasons.
7.4 Cookies
Duration is specified in the Cookie Policy.
8. DATA SUBJECT RIGHTS
Under the GDPR, you have the right to:
8.1 Right of access (Art. 15)
Obtain confirmation of processing and access to your personal data.
8.2 Right to rectification (Art. 16)
Obtain the correction of inaccurate data or the integration of incomplete data.
8.3 Right to erasure (Art. 17)
Obtain deletion of data when no longer necessary or in case of consent withdrawal.
8.4 Right to restriction (Art. 18)
Obtain restriction of processing under specific circumstances.
8.5 Right to data portability (Art. 20)
Receive data in a structured format to transfer them to another controller.
8.6 Right to object (Art. 21)
Object to processing based on legitimate interest or for marketing purposes.
8.7 Withdrawal of consent
Withdraw previously given consent for newsletter and marketing.
How to exercise your rights
To exercise these rights, contact: info@flowcubetourism.com
For newsletter cancellation, use the unsubscribe link present in each email sent.
9. RIGHT OF COMPLAINT
You can submit a complaint to the Data Protection Authority:
- Website: www.garanteprivacy.it
- Email: garante@gpdp.it
- PEC: protocollo@pec.gpdp.it
10. COOKIES AND TRACKING TECHNOLOGIES
10.1 Types of cookies used
The site uses the following categories of cookies:
- Technical/functional cookies: WordPress, LiteSpeed (always active)
- Statistical cookies: Elementor for anonymous analysis (with consent)
- Marketing cookies: for profiling and advertising (with consent)
10.2 Management of consent
Cookie management is carried out through dedicated software that ensures GDPR compliance.
10.3 Complete Cookie Policy
For detailed information about the cookies used, please refer to the Cookie Policy available at: https://flowcubetourism.com/cookie-policy-en/
11. DATA SECURITY
Flowcube Tourism S.r.l. adopts appropriate technical and organizational measures to guarantee an adequate level of security, including:
- Encryption of communications (HTTPS)
- Regular data backups
- Limited access to IT systems
- Regular security updates
- Monitoring of server activities
12. CHANGES TO THE PRIVACY POLICY
This notice may be amended for regulatory updates or changes to services. Updated versions will be published on this website with the latest update date.
13. CONTACTS FOR PRIVACY
For any matter related to the processing of personal data:
Email: info@flowcubetourism.com
Phone: +41 (0)79 385 13 13
Address: Corso Piave, 96 – 73020 Cutrofiano (LE), Italy
Last update: October 7, 2025
Version: 1.1
This Privacy Policy has been drafted in accordance with Regulation (EU) 2016/679 (GDPR) and exclusively concerns data collected through the website https://flowcubetourism.com